1. ORDERING
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest any time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or before you checkout at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Thereafter, you can click your preferred method of payment and you will be directed to a secure payment page hosted by our payment processing partner. Please check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. This means that when an item is out of stock you will not be able to add it to your cart.
1.5 How do I pay for my orders?
We accept payments via major credit and debit cards such as Mastercard, VISA. We are currently working on adding more payment methods.
1.6 Can I amend and cancel my order?
You may contact us within 20 minutes after placing the order to cancel it. However, we cannot guarantee the cancellation. This is because, once an order has been placed, we do our best to quickly and efficiently process your order and ship it out. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Type in the coupon code at the field “Coupon Code” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 1 to 3 working days, excluding weekends and public holidays. Time stated is based on Central African Time (GMT +2hours).
2.2 How long will it take for me to receive my order?
You can check our shipping and delivery page here for a proper shipping estimate. You can also get more information when your order has been shipped on our order tracking page here.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with your tracking number. You may check and track the delivery status of your orders on our order tracking page here.
2.4 What are the shipping charges like?
Shipping rates will depend on your country of location or shipping address. Shipping rates are decided by our logistics partners (i.e. courier companies) and can be calculated in your cart or checkout page.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
Some of our products are shipped individually as they are packaged separately to protect their shape and provide extra durability. Here are the products we may ship separately: caps, backpacks, mugs, pillows, framed posters, canvas, water bottles and notebooks. However, if this is not the case please ensure that you have carefully checked the package and confirmed the missing(s) and get in touch with us and we will advise you on the way forward with the issue.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@yahstandard.com and attach a clear picture of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at support@yahstandard.com and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or color
We do not provide exchanges for size or color. We do however, accept returns for products purchased from us only under certain instances. You can refer to our Returns & Exchanges policy here and its procedures.
2.10 I have not received my parcel, what should I do?
Kindly send an email to our Customer Care Team at support@yahstandard.com if you have not received your and we will assist you accordingly
2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via our “Orders Tracking” page at to find out why it might have been delayed. Alternatively, you may drop us an email at support@yahstandard.com and we will assist you further.